Customer information
Shipping Policy
This Shipping Policy explains how Maelorix Nyxaris Inc. reviews, prepares, and ships ceramic, glass, and home goods orders.
Shipping Coverage
Maelorix Nyxaris Inc. supports shipping across the United States and accepts international orders. Because ceramic and glass goods require careful handling, each order is reviewed before payment is arranged and before fulfillment begins. Customers should provide a complete and accurate shipping address, including apartment, suite, unit, postal code, region, and country information where applicable. If an address appears incomplete or inconsistent, our team may contact the customer before continuing. International orders may require additional review for carrier availability, customs requirements, duties, taxes, delivery restrictions, and packaging considerations.
Timing
Our standard shipping window is 7-15 days. This window is designed to include order review, preparation, packing, carrier handoff, and transit expectations for most eligible orders. Some orders may move faster, while others may require additional time because of address confirmation, item availability, weather events, carrier delays, holiday volume, international customs processing, or fragile-item handling. We aim to communicate clearly if an order needs additional review before shipping. The shipping window begins after the order has been reviewed and payment arrangements have been completed, not necessarily at the moment the checkout form is submitted.
Fragile Goods Handling
Ceramic dinnerware, mugs, bowls, plates, storage canisters, trays, and glass decor must be packed with attention to movement, pressure, and edge protection. We review each order with the item mix in mind because a single mug, a bowl and plate set, and a glass vase may require different packing choices. Customers should inspect packages promptly after delivery and keep packaging materials if damage is suspected. If an item arrives damaged, contact support@maelorixnyxarisinc.com with the order number, delivery details, and clear photos so our team can review the situation.
Customer Responsibilities
Customers are responsible for providing accurate shipping information and monitoring delivery updates when tracking is provided. Maelorix Nyxaris Inc. is not responsible for delays caused by incorrect addresses, unavailable recipients, customs processing, carrier disruptions, or delivery restrictions outside our control. For international orders, customers may be responsible for local duties, taxes, brokerage fees, or import requirements charged by the destination country. If a shipment is returned because of an incorrect or incomplete address, we may contact the customer to arrange next steps. Shipping questions can be sent to support@maelorixnyxarisinc.com.