Customer information
Returns Policy
This Returns Policy explains return eligibility, timing, item condition, and support steps for Maelorix Nyxaris Inc. orders.
Return Window
Eligible items may be returned within 30 days. The 30-day window is intended to give customers time to inspect their ceramic, glass, or home goods purchase and contact our team if the item is not suitable. To begin a return review, customers should email support@maelorixnyxarisinc.com with the order number, email address used at checkout, item name, reason for the request, and any relevant photos. A return request is not approved until our team reviews the order and confirms next steps. Items sent back without review may be delayed or may not be accepted.
Item Condition
Returned items should be unused, clean, complete, and in suitable protective packaging. Ceramic and glass goods are fragile, so customers should pack return shipments carefully to reduce movement and protect rims, handles, lids, corners, and surfaces. If original packaging is available, we recommend using it. Items that show signs of heavy use, alteration, missing parts, preventable damage, or inadequate return packaging may not qualify for a refund or may qualify only for a partial resolution. We review returns in a practical and fair manner based on product type, condition, timing, and supporting information.
Damaged or Incorrect Items
If an item arrives damaged or does not match the order, customers should contact us as soon as possible. Include the order number, delivery date, outer packaging photos, inner packaging photos, and images of the item concern. These details help us review carrier handling, packing condition, and product condition. We may offer replacement, refund, store credit, or another reasonable resolution depending on item availability and the facts of the case. Please keep packaging materials until the review is complete, because they may be needed for carrier documentation or internal quality review.
Exclusions and Refund Timing
Certain items may be excluded from return if they are final sale, customized, used in a way that prevents resale, damaged after delivery, or outside the 30-day window. International return costs, customs fees, and local taxes may vary and may be the customer's responsibility unless the issue was caused by our error. If a refund is approved, timing depends on the agreed payment method and review status. Because the current checkout process arranges payment after order review, refund handling may vary by the payment instructions used for the order. Return questions should be sent to support@maelorixnyxarisinc.com.